I called Gary to look at a sick tree I have. He returned the call quickly. When I described the problem, he worked his schedule to get out the next day even though we have not worked together before. He explained on the phone how he worked and his pricing structure. Not only did I find his pricing reasonable, it was nice not to have to ask what the cost would be or get a vague answer. Gary arrived on time and spent a good deal of time explaining what was going on and giving me the prognosis. He did this for several other trees I have and took care of several other minor issues I had above and beyond what we had talked about. He gave me advice on how to care for my trees in general and provided recommendations that are easy to implement. He also did something I haven't seen in a long time. He followed up with a thank you card. I enjoyed his enthusiasm about the plants I have in my yard and the possibilities for improvements. He didn't lecture me about the things I should have been doing better which was greatly appreciated.
skyellowpages at Yellowpages.com ( ) | Wed, 02/11/2009 - 8:14pm
Exceptional Service 01/13/2009
I called Gary to look at a sick tree I have. He returned the call quickly. When I described the problem, he worked his schedule to get out the next day even though we have not worked together before. He explained on the phone how he worked and his pricing structure. Not only did I find his pricing reasonable, it was nice not to have to ask what the cost would be or get a vague answer. Gary arrived on time and spent a good deal of time explaining what was going on and giving me the prognosis. He did this for several other trees I have and took care of several other minor issues I had above and beyond what we had talked about. He gave me advice on how to care for my trees in general and provided recommendations that are easy to implement. He also did something I haven't seen in a long time. He followed up with a thank you card. I enjoyed his enthusiasm about the plants I have in my yard and the possibilities for improvements. He didn't lecture me about the things I should have been doing better which was greatly appreciated.
»